dn99e Privacy Policy

1. Information We Collect

When you register and use the dn99e platform, we may collect several categories of personal information based on operational requirements and compliance with international regulations:

• Identity information: full name, identity card number (MyKad), date of birth and registered mobile number.
• Contact information: email address used for account registration and any service-related communications.
• Financial information: details related to deposit and withdrawal methods such as the e-wallet or bank account number used via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, or crypto wallet addresses for USDT, BTC and ETH.
• Technical information: IP address, device type, operating system, web browser used, and login session data.
• Activity records: betting history, deposit and withdrawal transaction records, and interactions with the customer support team.

2. Purpose of Data Collection

The information collected is used solely for the following purposes:

• To verify your identity and eligibility to register as a dn99e member, including age verification confirming you are 21 years of age or older as required by the international licensing regulations we comply with.
• To process financial transactions including deposits and withdrawals securely and accurately.
• To provide efficient customer service via live chat and email in Bahasa Melayu and English.
• To send notices related to your account, including security alerts, policy updates, and transaction confirmations.
• To detect and prevent fraud, money laundering, and platform misuse.
• To fulfil compliance obligations under the international licensing framework governing dn99e's operations.
• To improve platform functionality and performance based on aggregated and anonymised member usage patterns.

3. Sharing Information with Third Parties

dn99e does not sell, rent or disclose your personal information to any third party for marketing purposes. However, in certain limited circumstances, information sharing may occur:

• Payment service providers: Transaction information is shared with the payment gateway providers used (such as FPX, Touch 'n Go, DuitNow and ShopeePay) solely to process your financial transactions.
• Game software providers: Your username or account identifier (not your full identity information) may be shared with licensed game providers to maintain game session continuity.
• Relevant authorities: In circumstances where we are required by law or a valid court order, dn99e may need to disclose certain information to the relevant authorities.
• Audit and compliance: Third-party auditors engaged under contract and bound by confidentiality agreements may access a subset of data for licensing compliance purposes.

4. Data Security and Storage

dn99e continually invests in security infrastructure to ensure member data is protected at all times:

• All stored and transmitted data is protected using industry-standard encryption. Account passwords are not stored in plain text — they are processed using secure hashing algorithms.
• dn99e servers are protected by multi-layered firewalls, intrusion detection systems, and round-the-clock security monitoring.
• Internal access to the member database is strictly limited based on the principle of least privilege — only staff who require access to perform their duties are granted permission.
• Data backups are performed regularly and stored at secure, separate locations to ensure continuous service availability.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your own dn99e account password confidential.

5. Cookies and Tracking Technologies

The dn99e website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly:

• Session cookies: Allow you to stay logged in throughout your session without needing to re-verify your identity repeatedly.
• Preference cookies: Store your language settings, display preferences, and personal preferences for a more consistent experience.
• Analytics cookies: Collect anonymised usage data to help us understand how members interact with the platform and identify areas that need improvement.
• Security cookies: Help detect suspicious activity such as login attempts from unusual locations.

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some dn99e platform features.

6. Your Rights as a Member

As a dn99e member, you have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about your account.
• Right of correction: If any of your personal information is inaccurate or out of date, you may request that we correct it.
• Right of deletion: In certain circumstances, you have the right to request deletion of your personal information, subject to compliance obligations and record retention requirements imposed by law.
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.
• Right to object: You have the right to object to the processing of your data for certain purposes not directly related to the provision of dn99e's core services.

7. Data Retention

dn99e retains your personal information for as long as your account is active or as long as your services are still required. After account closure, certain information may still be retained for a set period to meet the following requirements:

• Legal and regulatory compliance obligations under international licensing frameworks that require retention of financial transaction records.
• Resolution of any outstanding disputes, claims or legal proceedings.
• Prevention of fraud and platform misuse, including retaining records of accounts that have been suspended or closed due to policy violations.

Once the retention period ends and there is no legal requirement preventing it, your data will be securely deleted or anonymised from our systems.

8. Changes to the Privacy Policy

dn99e reserves the right to update or modify this Privacy Policy at any time to reflect changes in operational practices, compliance requirements, or new service needs. When significant changes are made:

• A notice will be posted on the dn99e website at least seven days before the changes take effect.
• Members will be notified via their registered email address of any material changes.
• The "Last updated" date at the top of this document will be updated to reflect the date of the latest amendment.

Continued use of the dn99e platform after the effective date of such changes is considered your acceptance of the updated Privacy Policy terms. If you do not agree with any changes, you have the right to close your account by contacting our support team.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information by dn99e, please contact our customer service team:

• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu and English via the chat icon at the corner of the platform.
• Support email: [email protected]

Our team will make every effort to respond to all privacy-related enquiries received through the channels above. For requests involving data access or deletion, please provide sufficient information for us to verify your identity before processing the request.